Robin Ruefle is a member of the technical staff of the CERT Program at the Software Engineering Institute (SEI) at Carnegie Mellon University. Ruefle's focus is on the development of management, procedural, and technical guidelines and practices for the establishment, maturation, operation, and evaluation of Computer Security Incident Response Teams (CSIRTs) worldwide. As a member of the CSIRT Development Team, Ruefle develops and delivers courses for CSIRT managers and incident handling staff. Ruefle has co-authored: Handbook for CSIRTs 2nd Edition, Organizational Models for CSIRTs Handbook, CSIRT Services List, State of the Practice of CSIRTs, Defining Incident Management Processes for CSIRTs: A Work in Progress, and numerous other articles and guides. She is currently working with the rest of the CSIRT Development Team on developing a methodology for assessing CSIRT and incident management operations. As part of this work, she co-authorized the beta version of the Federal Computer Network Defense (CND) Metrics. The Federal CND Metrics are being developed to provide federal, state, and local agencies with a method for evaluating the effectiveness of an agency's incident management or CSIRT capability (focusing on the Protect, Detect, Respond, and Sustain functions). Ruefle received a BS in political science and an MPIA (Master of Public and International Affairs) from the University of Pittsburgh. She has also taught courses in information technology, management information systems, and information retrieval and analysis as an adjunct faculty member in both the Continuing Education and MBA programs at Chatham College and in the Graduate School of Public and International Affairs (GSPIA) at the University of Pittsburgh.