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Incident Management Mission Diagnostic Method, Version 1.0

Technical Report
This report is superseded by the Mission Risk Diagnostic for Incident Management Capabilities, CMU/SEI-2014-TN-004.
Publisher

Software Engineering Institute

CMU/SEI Report Number
CMU/SEI-2008-TR-007
DOI (Digital Object Identifier)
10.1184/R1/6574301.v1

Abstract

*This report is superseded by the Mission Risk Diagnostic for Incident Management Capabilities, CMU/SEI-2014-TN-004.*

The Incident Management Mission Diagnostic (IMMD) is a risk-based approach for determining the potential for success of an organization's incident management capability (IMC). This potential for success is based on a finite set of current conditions—a limited set of key drivers used to estimate the current IMC health relative to a defined benchmark. Decision-makers can then determine if the current state of the IMC is acceptable, or if actions are required to improve the situation. The IMMD can be viewed as an efficient, first-pass screening of an IMC to diagnose any unusual circumstances that might affect its potential for success. This document can be read for understanding of the concepts and activities of this method, or to learn how to perform the IMMD. The method description includes full descriptions of all activities as well as a set of worksheets and instructions for executing the method.

Cite This Technical Report

Dorofee, A., Killcrece, G., Ruefle, R., & Zajicek, M. (2008, March 1). Incident Management Mission Diagnostic Method, Version 1.0. (Technical Report CMU/SEI-2008-TR-007). Retrieved June 17, 2024, from https://doi.org/10.1184/R1/6574301.v1.

@techreport{dorofee_2008,
author={Dorofee, Audrey and Killcrece, Georgia and Ruefle, Robin and Zajicek, Mark},
title={Incident Management Mission Diagnostic Method, Version 1.0},
month={Mar},
year={2008},
number={CMU/SEI-2008-TR-007},
howpublished={Carnegie Mellon University, Software Engineering Institute's Digital Library},
url={https://doi.org/10.1184/R1/6574301.v1},
note={Accessed: 2024-Jun-17}
}

Dorofee, Audrey, Georgia Killcrece, Robin Ruefle, and Mark Zajicek. "Incident Management Mission Diagnostic Method, Version 1.0." (CMU/SEI-2008-TR-007). Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, March 1, 2008. https://doi.org/10.1184/R1/6574301.v1.

A. Dorofee, G. Killcrece, R. Ruefle, and M. Zajicek, "Incident Management Mission Diagnostic Method, Version 1.0," Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, Technical Report CMU/SEI-2008-TR-007, 1-Mar-2008 [Online]. Available: https://doi.org/10.1184/R1/6574301.v1. [Accessed: 17-Jun-2024].

Dorofee, Audrey, Georgia Killcrece, Robin Ruefle, and Mark Zajicek. "Incident Management Mission Diagnostic Method, Version 1.0." (Technical Report CMU/SEI-2008-TR-007). Carnegie Mellon University, Software Engineering Institute's Digital Library, Software Engineering Institute, 1 Mar. 2008. https://doi.org/10.1184/R1/6574301.v1. Accessed 17 Jun. 2024.

Dorofee, Audrey; Killcrece, Georgia; Ruefle, Robin; & Zajicek, Mark. Incident Management Mission Diagnostic Method, Version 1.0. CMU/SEI-2008-TR-007. Software Engineering Institute. 2008. https://doi.org/10.1184/R1/6574301.v1