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An Incident Management Ontology

Conference Paper
In this paper, the authors describe the shortcomings of the incident management meta-model and how an incident management ontology addresses those shortcomings.

Software Engineering Institute


In this paper, the authors outline the need for and the development of an Incident Management Ontology. The Incident Management Ontology is derived from an Incident Management Meta-Model. We describe the shortcomings of the Incident Management Meta-Model and how the Incident Management Ontology addresses these shortcomings. The development of the Incident Management Ontology is outlined and the need for such an ontology is discussed. Related work is described and the Incident Management Ontology's potential uses and applications are presented.