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After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success

Technical Report
This survey examines appraisals and process improvement efforts from a broad cross-section of software organizations.
Publisher

Software Engineering Institute

CMU/SEI Report Number
CMU/SEI-95-TR-009
DOI (Digital Object Identifier)
10.1184/R1/6571850.v1

Abstract

Very little published evidence exists about the impact of the Capability Maturity Model (CMM) or CMM-based appraisals on subsequent software process improvement and organizational performance. A few credible case studies do exist, but it is uncertain how widely their results apply. We present evidence here from a much broader cross section of software organizations. Our results suggest that process maturity does indeed payoff in better product quality, ability to meet schedule commitments, and other indicators of organizational performance. The vast majority of survey respondents also report that their appraisals proved to be highly accurate and useful in guiding their subsequent process improvement efforts. Not all organizations have been equally successful, however, and improvement often takes longer and costs more than expected. We identify several factors, most of them under management control, that distinguish more successful from less successful organizations.

Cite This Technical Report

Goldenson, D., & Herbsleb, J. (1995, August 1). After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success. (Technical Report CMU/SEI-95-TR-009). Retrieved February 23, 2024, from https://doi.org/10.1184/R1/6571850.v1.

@techreport{goldenson_1995,
author={Goldenson, Dennis and Herbsleb, James},
title={After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success},
month={Aug},
year={1995},
number={CMU/SEI-95-TR-009},
howpublished={Carnegie Mellon University, Software Engineering Institute's Digital Library},
url={https://doi.org/10.1184/R1/6571850.v1},
note={Accessed: 2024-Feb-23}
}

Goldenson, Dennis, and James Herbsleb. "After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success." (CMU/SEI-95-TR-009). Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, August 1, 1995. https://doi.org/10.1184/R1/6571850.v1.

D. Goldenson, and J. Herbsleb, "After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success," Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, Technical Report CMU/SEI-95-TR-009, 1-Aug-1995 [Online]. Available: https://doi.org/10.1184/R1/6571850.v1. [Accessed: 23-Feb-2024].

Goldenson, Dennis, and James Herbsleb. "After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success." (Technical Report CMU/SEI-95-TR-009). Carnegie Mellon University, Software Engineering Institute's Digital Library, Software Engineering Institute, 1 Aug. 1995. https://doi.org/10.1184/R1/6571850.v1. Accessed 23 Feb. 2024.

Goldenson, Dennis; & Herbsleb, James. After the Appraisal: A Systematic Survey of Process Improvement, its Benefits, and Factors that Influence Success. CMU/SEI-95-TR-009. Software Engineering Institute. 1995. https://doi.org/10.1184/R1/6571850.v1