Service Level Agreements in Service-Oriented Architecture Environments
• Technical Note
Publisher
Software Engineering Institute
CMU/SEI Report Number
CMU/SEI-2008-TN-021DOI (Digital Object Identifier)
10.1184/R1/6583811.v1Topic or Tag
Abstract
Quality attribute requirements play an important role in service selection in a service-oriented architecture environment. It is easy to envision finding several services that fulfill the functional requirements but fail to meet important quality attribute measures. Service level agreements provide the architect with a specification of the verifiable quality characteristics that the service will provide. Such a specification allows the architect to select the service that best supports the system’s quality attribute requirements. This report surveys the state of practice in service level agreement specification and offers guidelines on how to assure that services are provided with high availability, security, performance, and other required qualities. In addition, this report discusses the quality properties that have been expressed in service level agreements, and it considers the mechanisms used to assure service quality by contract and those used by service providers to achieve and monitor quality properties. Also, this report examines the support for expressing service quality requirements in existing service technologies and describes areas where more research is needed.
Part of a Collection
Service-Oriented Architecture Information Center
Cite This Technical Note
Bianco, P., Lewis, G., & Merson, P. (2008, September 1). Service Level Agreements in Service-Oriented Architecture Environments. (Technical Note CMU/SEI-2008-TN-021). Retrieved December 22, 2024, from https://doi.org/10.1184/R1/6583811.v1.
@techreport{bianco_2008,
author={Bianco, Philip and Lewis, Grace and Merson, Paulo},
title={Service Level Agreements in Service-Oriented Architecture Environments},
month={{Sep},
year={{2008},
number={{CMU/SEI-2008-TN-021},
howpublished={Carnegie Mellon University, Software Engineering Institute's Digital Library},
url={https://doi.org/10.1184/R1/6583811.v1},
note={Accessed: 2024-Dec-22}
}
Bianco, Philip, Grace Lewis, and Paulo Merson. "Service Level Agreements in Service-Oriented Architecture Environments." (CMU/SEI-2008-TN-021). Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, September 1, 2008. https://doi.org/10.1184/R1/6583811.v1.
P. Bianco, G. Lewis, and P. Merson, "Service Level Agreements in Service-Oriented Architecture Environments," Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, Technical Note CMU/SEI-2008-TN-021, 1-Sep-2008 [Online]. Available: https://doi.org/10.1184/R1/6583811.v1. [Accessed: 22-Dec-2024].
Bianco, Philip, Grace Lewis, and Paulo Merson. "Service Level Agreements in Service-Oriented Architecture Environments." (Technical Note CMU/SEI-2008-TN-021). Carnegie Mellon University, Software Engineering Institute's Digital Library, Software Engineering Institute, 1 Sep. 2008. https://doi.org/10.1184/R1/6583811.v1. Accessed 22 Dec. 2024.
Bianco, Philip; Lewis, Grace; & Merson, Paulo. Service Level Agreements in Service-Oriented Architecture Environments. CMU/SEI-2008-TN-021. Software Engineering Institute. 2008. https://doi.org/10.1184/R1/6583811.v1