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Evaluating Process Quality from an Appraisal Perspective

Technical Note
This report explores the lack of agreement among SCAMPI Lead Appraisers about what “process quality” means in the SCAMPI process context.
Publisher

Software Engineering Institute

CMU/SEI Report Number
CMU/SEI-2009-TN-022
Subjects

Abstract

A question currently being argued throughout the appraisal community concerns evaluation of process quality during Standard CMMI® Appraisal Method for Process Improvement (SCAMPI) appraisals. Different, conflicting opinions on whether evaluation of process quality during a SCAMPI appraisal is appropriate run from an extremely vigorous “no” to an equally vigorous “yes!” The main issue in both beliefs appears to be linked to word definitions—specifically, a lack of agreement among SCAMPI Lead Appraisers about what “quality” means in the SCAMPI context. This technical note examines these beliefs in light of the following questions:

  • Do appraisal results, following the current methodology, address the quality of processes examined during the appraisal?
  • Can appraisals, following the current methodology, judge the quality of the final product or deliverable?
  • Can appraisals, following the current methodology, provide insight into the quality of the final product or deliverable during development?

Having addressed these questions in terms of quality, the technical note discusses approaches acquisition offices may use to gain the insight desired.

Cite This Technical Note

Baker, E., & Fisher, M. (2009, November 1). Evaluating Process Quality from an Appraisal Perspective. (Technical Note CMU/SEI-2009-TN-022). Retrieved April 18, 2024, from https://insights.sei.cmu.edu/library/evaluating-process-quality-from-an-appraisal-perspective/.

@techreport{baker_2009,
author={Baker, Emanuel and Fisher, Matthew},
title={Evaluating Process Quality from an Appraisal Perspective},
month={Nov},
year={2009},
number={CMU/SEI-2009-TN-022},
howpublished={Carnegie Mellon University, Software Engineering Institute's Digital Library},
url={https://insights.sei.cmu.edu/library/evaluating-process-quality-from-an-appraisal-perspective/},
note={Accessed: 2024-Apr-18}
}

Baker, Emanuel, and Matthew Fisher. "Evaluating Process Quality from an Appraisal Perspective." (CMU/SEI-2009-TN-022). Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, November 1, 2009. https://insights.sei.cmu.edu/library/evaluating-process-quality-from-an-appraisal-perspective/.

E. Baker, and M. Fisher, "Evaluating Process Quality from an Appraisal Perspective," Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, Technical Note CMU/SEI-2009-TN-022, 1-Nov-2009 [Online]. Available: https://insights.sei.cmu.edu/library/evaluating-process-quality-from-an-appraisal-perspective/. [Accessed: 18-Apr-2024].

Baker, Emanuel, and Matthew Fisher. "Evaluating Process Quality from an Appraisal Perspective." (Technical Note CMU/SEI-2009-TN-022). Carnegie Mellon University, Software Engineering Institute's Digital Library, Software Engineering Institute, 1 Nov. 2009. https://insights.sei.cmu.edu/library/evaluating-process-quality-from-an-appraisal-perspective/. Accessed 18 Apr. 2024.

Baker, Emanuel; & Fisher, Matthew. Evaluating Process Quality from an Appraisal Perspective. CMU/SEI-2009-TN-022. Software Engineering Institute. 2009. https://insights.sei.cmu.edu/library/evaluating-process-quality-from-an-appraisal-perspective/