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Communication Among Incident Responders – A Study

Technical Note
In this report, the authors describe three factors for helping or hindering the cooperation of incident responders.
Publisher

Software Engineering Institute

CMU/SEI Report Number
CMU/SEI-2012-TN-028
DOI (Digital Object Identifier)
10.1184/R1/6572651.v1

Abstract

Responding to some future incident might require significant cooperation by multiple teams or organizations within an incident response community. To study the effectiveness of that cooperation, the Carnegie Mellon® Software Engineering Institute (SEI) conducted a study using a group of volunteer, autonomous incident response organizations. These organizations completed special SEI-designed tasks that required them to work together. The study identified three factors as likely to help or hinder the cooperation of incident responders: being prepared, being organized, and following incident response best practices. This technical note describes those factors and offers recommendations for implementing each one.

Cite This Technical Note

Tjaden, B., & Floodeen, R. (2012, September 1). Communication Among Incident Responders – A Study. (Technical Note CMU/SEI-2012-TN-028). Retrieved April 13, 2024, from https://doi.org/10.1184/R1/6572651.v1.

@techreport{tjaden_2012,
author={Tjaden, Brett and Floodeen, Robert},
title={Communication Among Incident Responders – A Study},
month={Sep},
year={2012},
number={CMU/SEI-2012-TN-028},
howpublished={Carnegie Mellon University, Software Engineering Institute's Digital Library},
url={https://doi.org/10.1184/R1/6572651.v1},
note={Accessed: 2024-Apr-13}
}

Tjaden, Brett, and Robert Floodeen. "Communication Among Incident Responders – A Study." (CMU/SEI-2012-TN-028). Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, September 1, 2012. https://doi.org/10.1184/R1/6572651.v1.

B. Tjaden, and R. Floodeen, "Communication Among Incident Responders – A Study," Carnegie Mellon University, Software Engineering Institute's Digital Library. Software Engineering Institute, Technical Note CMU/SEI-2012-TN-028, 1-Sep-2012 [Online]. Available: https://doi.org/10.1184/R1/6572651.v1. [Accessed: 13-Apr-2024].

Tjaden, Brett, and Robert Floodeen. "Communication Among Incident Responders – A Study." (Technical Note CMU/SEI-2012-TN-028). Carnegie Mellon University, Software Engineering Institute's Digital Library, Software Engineering Institute, 1 Sep. 2012. https://doi.org/10.1184/R1/6572651.v1. Accessed 13 Apr. 2024.

Tjaden, Brett; & Floodeen, Robert. Communication Among Incident Responders – A Study. CMU/SEI-2012-TN-028. Software Engineering Institute. 2012. https://doi.org/10.1184/R1/6572651.v1