Software Engineering Institute

Communications, both in times of crisis and during normal operations, are essential to the overall success and sustainability of an incident response or security operations team. How you plan for and manage these communications and how they are received and actioned by your audience will influence your trustworthiness, reputation, and ultimately your ability to perform incident management services effectively. This webcast leverages the National Institute of Standards and Technology (NIST) Cybersecurity Framework and the Forum of Incident Response and Security Teams (FIRST) CSIRT Services Framework to present communications responsibilities as part of both the standard incident management lifecycle and as an integral piece of crisis management support.

What Attendees Will Learn:

• various communication types or mechanisms for normal and crisis situations
• foundational aspects of managing communications with constituents, the public, and the media
• building blocks for an effective communications plan