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Carnegie Mellon University

CMMI Learning Suite: Essential Service Practices

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Eileen Forrester discusses this collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.
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Software Engineering Institute

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Abstract

Eileen Forrester speaks about the collection of seven eLearning courses introducing service providers, appraisal team members, and process group members to concepts fundamental to superior service.

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