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Best Practices for Trust in the Wireless Emergency Alerts Service

Podcast
In this podcast, CERT researchers Robert Ellison and Carol Woody discuss research aimed at increasing alert originators' trust in the WEA service and the public's trust in the alerts that they receive.
Publisher

Software Engineering Institute

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Abstract

Trust is a key factor in the effectiveness of the Wireless Emergency Alerts (WEA) service. Alert originators at emergency management agencies must trust WEA to deliver alerts to the public in an accurate and timely manner. The public must also trust the WEA service before they will act on the alerts that they receive. Managing trust in WEA is a responsibility shared among many stakeholders who are engaged with WEA. In this podcast, Robert Ellison and Carol Woody discuss research aimed at developing recommendations for alert originators, the Federal Emergency Management Agency, commercial mobile service providers, and suppliers of message-generation software that would enhance both alert originators' trust in the WEA service and the public's trust in the alerts that they receive.

About the Speaker

Headshot of Carol Woody.

Carol Woody

Dr. Carol Woody has been a senior member of the technical staff since 2001. Currently she is the technical manager for the Cyber Security Engineering (CSE) team, whose research focuses on meeting the challenges of cyber security in acquisition, system and software engineering.  CSE is building capabilities in defining, acquiring, …

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Headshot of Suzanne Miller.

Suzanne Miller

Suzanne Miller is an SEI alumni employee.

Suzanne Miller is a principal researcher at the Software Engineering Institute of Carnegie Mellon University in the Continuous Deployment of Capability Directorate. Miller actively supports multiple large DoD cyber-physical programs in their Agile/Lean adoption efforts, in addition to designing and teaching Agile courses …

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