Renae Metcalf is a documentation specialist and content strategist for the CERT Division at the Carnegie Mellon University Software Engineering Institute. Metcalf graduated Magna Cum Laude from Stetson University with a Bachelor of Music in Music Theory and a Bachelor of Arts in World Languages and Cultures. Before coming to the SEI, Metcalf spent four years in Japan teaching in schools, then shifted careers to work in telecommunications as a software engineer and documentarian for communication platforms as a service (CPaaS) products.