John Diricco
Software Engineering Institute
John DiRicco has been a member of the Cyber Mission Readiness (formerly Cyber Workforce Development) Team in the CERT Division of Carnegie Mellon University's Software Engineering Institute since 2010. As a cybersecurity training support specialist, DiRicco oversees component tasks in support of training products and educational technology, including instructional support, product quality assurance, and customer support. He works to improve product quality by collaborating with instructional designers to improve user experience and with developers to coordinate and perform product testing. He also administers SEI-supported customer platforms and learning management systems.
DiRicco is responsible for overseeing help desk tier 1 customer content and online user support for President's Cup and other Cyber Mission Readiness endeavors.
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